Crossing the Chasm: Marketing and Selling Disruptive Products to Mainstream Customers - cover

Crossing the Chasm

Marketing and Selling Disruptive Products to Mainstream Customers

By Geoffrey A. Moore

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About the book

Geoffrey A. Moore argues that the technology adoption life cycle hides a wide gap between early adopters, the enthusiasts and visionaries willing to sacrifice for being first, and the early majority, pragmatists who wait for proof that a product improves productivity. Building on Everett Rogers's diffusion of innovations theory, Moore advises winning one customer group at a time and using each as a base for the next. His techniques for crossing the gap include picking a target market, delivering a whole product, positioning, choosing distribution channels and setting prices. A third edition added new examples, digital marketing strategies and two appendices, and Inc. Magazine later named it one of the top 10 marketing books.

Venture capitalist Bill Gurley called it required reading for enterprise plays, and Seth Godin said it is a key part of his Purple Cow thinking, though he worries more about marketers chasing the big middle than about the chasm itself.

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This book has 11 recommendations

Seth Godin (Author & Entrepreneur)

This is a key component in my Purple Cow thinking, but with a twist. I'm not as worried about the chasm as I am about the desire of marketers to go for the big middle.

Recommended by Bogdan Iordache (Co-Founder/How to Web)

Source: Bogdan Iordache: Recommended Books and Learnings

Marcos Steverlynck (CTO/Rise Art)

One of the most influential books ever for entrepreneurs has to be Crossing the Chasm by Geoffrey Moore. Although a bit dated now (having first been published in 1991), it still provides amazing insight into the technology markets and the adoption of technology by consumers. Many startups fail to understand their markets. Moore’s book helps entrepreneurs to understand their customers better, and to cater to their needs.

Recommended by Ashley Hathaway (Enterprise Product Manager)

Source: Interview with Ashley Hathaway

Leah Lizarondo (Co-Founder/412 Food Rescue)

People congratulate me all the time for "launching" 412 Food Rescue. My reaction is always to say -- wait till we scale. I don't think it is hard to launch things. It's fairly easy to launch something. And it's easy to get drawn in by all the media and excitement around launch. But pushing out bright shiny objects is a canard for achievement. Scaling is hard. I've had this book since it was released and it's one of the classics on my shelf.

Sanja Zepan (Co-Founder/Homey)

Crossing the Chasm, by Geoffrey A. Moore, is excellent for products that are moving from early adopters to wider market.

Neal O'Gorman (Serial Entrepreneur)

Crossing the Chasm opened my eyes to the existence and reality of the hype curve, early adopters and the now infamous trough of disillusionment. It's a model that I've used to try to understand where certain products/trends are residing.

Patricia Reed (Technology Growth Leader & Mentor)

Crossing the Chasm: classic on how to grow product market share.

Kevan Lee (Marketing Director/Buffer)

A tool to help you refine your positioning. Fill out this template:

For ____

Who are dissatisfied with ____

Our product is a ____

That provides ____

Unlike ____

We can provide ____

Christopher Lochhead (Host/Legends and Losers Podcast)

As a young kid coming up in the technology industry, Geoffrey Moore’s “Crossing the Chasm” helped me understand the evolution of market categories. I was able to apply his insights directly in my career and I’m grateful to him for that.

Bill Gurley

Crossing the Chasm for enterprise plays you have to read.

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Seth Godin, Bogdan Iordache, Marcos Steverlynck, Ashley Hathaway, Leah Lizarondo, Sanja Zepan, Neal O'Gorman, Patricia Reed, Kevan Lee, Christopher Lochhead, Bill Gurley

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