Lean Solutions

James P. Womack and Daniel T. Jones take apart what they see as a broken model linking producers and consumers, and set out how companies can repair it through lean consumption: giving customers the full value they want without wasting either side's time or effort. Firms that do so, the jacket argues, grow more profitable and competitive.

Bill Gurley, writing on his Above the Crowd blog, called it marvelous and said Womack and Jones show what it takes to carry the discipline of lean manufacturing into service industries.