The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
By Jeff Toister
About the book
For a company, a department or a single location, Jeff Toister's step-by-step guide sets out how to build a culture centered on customers. It offers practical advice, exercises and tools, and examines how customer-focused companies engage their employees differently and align every part of the organization with service.
Brad Cleveland, former chief executive of the International Customer Management Institute, endorsed it as a practical and fun guide to building a culture that actually works.
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This book has 1 recommendation
Brad Cleveland (Former CEO/International Customer Management Institute)
Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works
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