The Good Jobs Strategy
How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
By Zeynep Ton
About the book
Zeynep Ton, who teaches at the MIT Sloan School of Management, argues that low wages, thin benefits, little training and chaotic schedules are a choice for low-cost companies, not a necessity. Drawing on more than ten years of research, she shows how operational excellence lets firms keep prices low while treating workers well and rewarding investors. Toyota, UPS, In-N-Out Burger, Zappos and Southwest Airlines appear as examples, but the closest study goes to four retailers: QuikTrip, Costco, Trader Joe's and Mercadona. From them Ton draws four choices that turn heavy investment in employees into lower costs, higher profits and happier customers, and she applies the approach to most service businesses.
Walmart CEO Doug McMillon included it among the books that taught and inspired him most in 2016.
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Doug McMillon (CEO/Walmart)
Here's a list of the top books that taught and inspired me this year. I go back to Sam Walton's book frequently and was struck, this year, by some common principles between Sam and General McChrystal. It seems they learned some similar things about what works when it comes to leading teams. For example, fostering a shared consciousness and empowering execution delivers results. Greg Foran shared The Good Jobs Strategy with me and I see a connection to Tim Brown's Change by Design. We are making progress in designing a "system" for our associates that results in opportunities for them and an even better work environment. #ReadToLead
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