Time to Think

Nancy Kline sets out ten behaviours that together form what she calls a Thinking Environment, a model of interaction meant to improve how people think and so how they work and live. At its centre is a rare, attentive kind of listening that she treats as the key tool of good management. Kline gives a step-by-step method that can be used in any setting, from meetings and business problems to strategy and building stronger relationships, and shows how it can remove hostility and entrenched views so that new ideas can be put to work. She founded the organisation Time To Think, which grew out of her consulting and teaching work near Washington, DC.

Catherine Hodgson, chief executive of Hodgson Group, named it as one of her must-read books for business leaders.