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Books Recommended by Patrick D. McCarthy

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry - coverThe Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry

by Robert Spector, Patrick D. McCarthy

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