The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets
About the book
Micah Solomon's study of the hospitality industry looks at how hotel and restaurant managers create guest experiences that exceed the expectations of today's generations. Solomon, a customer service expert and Forbes.com contributor, built it on interviews with owners, general managers and chefs at leading lodging and food service organizations. Featured voices include Isadore Sharp of Four Seasons, Herve Humler of Ritz-Carlton, Danny Meyer of Union Square Hospitality Group, Tom Colicchio of Craft and Top Chef, and Patrick O'Connell of The Inn at Little Washington. The book addresses customer service and hospitality management for guests of every generation, from boomers to millennials.
Seth Godin praised it, arguing that everyone ends up in the hospitality business and singling out Chapter 8.
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This book has 4 recommendations
Seth Godin (Author & Entrepreneur)
Sooner or later, we're all in the hospitality business. I bet you'll find that Chapter 8 alone is worth the cost of the book.
Raul Leal (CEO/Virgin Hotels)
At Virgin Hotels, we are building a new hotel experience-something that can only be done by learning lessons from the greats of our industry and understanding the needs and wants of today's consumers. In The Heart of Hospitality, Micah Solomon--one of the true thought leaders of the customer experience--has gathered unparalleled hospitality wisdom and distilled it in an incredibly readable and useful format. We were delighted to be part of this project and recommend it to any company or individual looking to grow within our industry.
Sara Kearney (VP/Hyatt Hotels Corporation)
An incredibly valuable look at the hospitality industry, hospitality management, and how to succeed with today's (and tomorrow's) guests.
Rupesh Patel (CEO/3Hospitality)
Micah Solomon has gathered all of the great hospitality industry heroes, hotel management practitioners and great restaurateurs together and pulled crucial hospitality management and business insights out of them. This is transformational to the reader who wants to thrive in the challenging world of hospitality and hospitality management.
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Seth Godin, Raul Leal, Sara Kearney, Rupesh Patel