Human + Machine

The core of the shift to artificial intelligence, argue Accenture technology leaders Paul R. Daugherty and H. James Wilson, is the transformation of business processes, from breakthrough innovation to customer service and personal productivity habits. As people and smart machines collaborate more closely, processes grow fluid and adaptive, so companies can change them on the fly or reimagine them entirely. Drawing on their work and research with 1,500 organizations, the authors show how companies use AI to pull ahead on innovation and profit. It describes six new kinds of hybrid human and machine roles and includes a leader's guide with five principles. The authors donate their royalties to fund education and retraining programs.

Doug McMillon named it in a Facebook post about the books he read that year.