QBQ! The Question Behind the Question

The problem John G. Miller tackles is a lack of personal accountability, which he blames for widespread finger-pointing, complaining, procrastination and victim thinking in organizations and in individual lives. Miller holds that blaming others solves none of these troubles. He contrasts poorly aimed questions, such as asking who dropped the ball or why everyone must go through all this change, with what he calls QBQs: better questions about what a person can do to contribute or help solve the problem. Through short, light-hearted stories he offers a practical method for turning accountability into daily action, and he ties it to better service, stronger teams, quicker adaptation to change, fewer internal barriers and problems that actually get solved.

Author and photographer Vincent Pugliese included it in his list of books to prepare young people for the workplaces of the future.