What Could Possibly Go Right?

In 2006 restaurateur Danny Meyer had eleven restaurants, a lone burger kiosk by a park, Shake Shack, that he was nurturing, and Setting the Table, his bestselling account of the company's culture of Enlightened Hospitality, in which he declared that he had never closed a restaurant. A few years later he shut Tabla, a decision that filled him with shame and sparked a reckoning about what leadership means. Here he follows how he has scaled that culture across an organization that has grown to 700 businesses in twenty-four countries, through stories from the last twenty years, mantras such as Think Like a Winemaker, and concepts including the Hospitality Quotient and the Four Gears of Leadership.

Adam Grant named it in The 12 New Books to Spice Up Your Fall, calling it a warm and wise guide to building cultures that draw out the best in people.