Working With Emotional Intelligence

The argument of Daniel Goleman's earlier book Emotional Intelligence moves into the workplace here. Drawing on research and on access to business leaders around the world, Goleman finds that for top performers at every level, from first jobs to the executive suite, emotional intelligence carries double the weight of IQ or technical skill. He analyzes five sets of skills and shows how they influence who is hired, fired or promoted. Among the competencies he highlights are integrity and commitment, self-control, self-awareness and self-confidence, skill at influence and communication, and openness to change. Goleman holds that they can be learned at any career stage and offers guidelines for training and for building an emotionally intelligent organization.

NETOPIA mobilPay founder Antonio Eram listed it among the books he would hand to young people who want a career like his.