Books Recommended by Chuck Rogers
4 books recommended by Chuck Rogers
Raise the Bar: An Action-Based Method for Maximum Customer Reactions
by Jon Taffer
This is by John Taffer of Bar Rescue. I don't agree with everything he says in this book, but I have a tremendous amount of respect for Taffer's accomplishments and experience. He has a lot of good ideas in this book, many of which we… Read the full quote
This is by John Taffer of Bar Rescue. I don't agree with everything he says in this book, but I have a tremendous amount of respect for Taffer's accomplishments and experience. He has a lot of good ideas in this book, many of which we have implemented in our business. This is a much smaller book than #1 and #2, and in no way a substitute for either.
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
by The Culinary Institute of America
I try to get each of our employees to read this book. Absolutely nothing is more critical to your success than providing remarkable service to your customers. If you do that, customers will come back. That's what makes all the work you are going to… Read the full quote
I try to get each of our employees to read this book. Absolutely nothing is more critical to your success than providing remarkable service to your customers. If you do that, customers will come back. That's what makes all the work you are going to do to create a great atmosphere and control your costs worthwhile. If you aren't going to be committed to Remarkable Service from day 1, then you might as well not start.
The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry
This is the companion to my #1 selection. This will really help you give your employees the proper training they need. But remember, not all of the training recommended here may apply to either your establishment or the way you intend to do business. So I wouldn't take this as gospel as much as my #1.
The Restaurant Manager’s Handbook
This is the bible for starting and running a restaurant. I recommend you get the printed version and the Kindle version. Use the Kindle version for quick reference and the printed version for study.