Difficult Conversations
How to Discuss What Matters Most
About the book
From the Harvard Negotiation Project, the group behind Getting to Yes, Douglas Stone, Bruce Patton and Sheila Heen offer a step-by-step method for the hard talks people attempt or avoid every day, such as disagreeing with a spouse, negotiating with a client or dealing with an underperforming employee. The authors lay out the structure that underlies every difficult conversation. They show how to start one without provoking defensiveness, how to listen for meaning in what goes unsaid, and how to stay balanced under attack or accusation. They also explain how to move from emotion to productive problem solving, with less stress and more success. An expanded edition adds a new chapter.
DuckDuckGo founder Gabriel Weinberg counts it among the books he keeps returning to for lasting mental models, in this case about negotiation. Adore Me CTO Bogdan Lucaciu said it helped him shift from arguing over who is right to a learning stance.
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This book has 2 recommendations
Bogdan Lucaciu (CTO/Adore Me)
I’m re-reading “Difficult Conversations”. It’s written by the “Harvard Negotiation Project” guys that also wrote “Getting to Yes” and “Thanks for the Feedback”. It allowed me to navigate super important conversations by shifting from a “who’s right” stance to a learning stance. Giving it another spin after two years from the first read as I'm working on my assertiveness.
Gabriel Weinberg (CEO & Founder/DuckDuckGo)
The books I keep coming back to are the ones where I took away lasting mental models. These include [...] Difficult Conversations (about negotiation models).
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Bogdan Lucaciu, Gabriel Weinberg
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Douglas Stone, Bruce Patton, Sheila Heen