Books Recommended by Howard Schultz
Books by Howard Schultz
2 books recommended by Howard Schultz
Winners Dream: A Journey from Corner Store to Corner Office
Bill McDermott's story shows how to grow a business as well as a career with authenticity and respect. A heartfelt read, there is much to learn from Bill's journey.
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry
by Robert Spector, Patrick D. McCarthy
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.



