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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

by Jeff Toister

Touching the Rock: An Experience of Blindness

Touching the Rock: An Experience of Blindness

by John M. Hull

Eleanor Roosevelt : Volume 2 , The Defining Years, 1933-1938

Eleanor Roosevelt : Volume 2 , The Defining Years, 1933-1938

by Blanche Wiesen Cook

Heraclitean Fire: Sketches from a Life Before Nature

Heraclitean Fire: Sketches from a Life Before Nature

by Erwin Chargaff

Think Like a Grandmaster

Think Like a Grandmaster

by Alexander Kotov

Levels of the Game

Levels of the Game

by John McPhee

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

by Ron Kaufman

The Four Steps to the Epiphany

The Four Steps to the Epiphany

by Steve Blank

The Lessons of History

The Lessons of History

by Will Durant, Ariel Durant

Shadow Divers: The True Adventure of Two Americans Who Risked Everything to Solve One of the Last Mysteries of WWII

Shadow Divers: The True Adventure of Two Americans Who Risked Everything to Solve One of the Last Mysteries of WWII

by Robert Kurson

Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time

Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time

by Howard Schultz

Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving

by Noah Fleming

Together Is Better: A Little Book of Inspiration

Together Is Better: A Little Book of Inspiration

by Simon Sinek

Born Standing Up: A Comic’s Life

Born Standing Up: A Comic’s Life

by Steve Martin

The Wal-Mart Effect: How the World’s Most Powerful Company Really Works–and How It’s Transforming the American Economy

The Wal-Mart Effect: How the World’s Most Powerful Company Really Works–and How It’s Transforming the American Economy

by Charles Fishman

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